Last Updated: September 21, 2026
This Refund & Cancellation Policy explains the general approach to cancellations, refunds and rescheduling for Digital 8 Marketing services, strategy sessions, digital products and other purchases made through this website.
Because many Digital 8 Marketing services involve time being reserved specifically for a client, cancellation and refund arrangements may depend on the service purchased and when the cancellation is requested.
Any specific cancellation or refund terms provided at the time of booking or purchase will apply to that service.
If you need to cancel or reschedule a booked strategy call or strategy session, please contact us as soon as possible.
Where sufficient notice is provided, we may offer the opportunity to reschedule the appointment.
If an appointment is cancelled with insufficient notice or the client does not attend, the session may be treated as used and may not be eligible for a refund, subject to applicable consumer rights.
For ongoing Google Ads or Meta Ads management, cancellation arrangements will depend on the agreed service terms.
If you wish to end an ongoing service, please contact us and refer to the cancellation terms included in your service agreement or order confirmation.
Any work already completed before cancellation may remain payable where applicable.
Digital products or downloadable resources may not be eligible for a refund once they have been supplied or access has been provided, subject to applicable consumer rights.
If you experience a technical issue accessing a purchased digital product, please contact us so that we can investigate and provide reasonable assistance.
Where physical products are sold through the website, returns and refunds will be handled according to the applicable product terms and your statutory consumer rights.
If an item arrives damaged, incorrect or faulty, please contact us as soon as reasonably possible with details of the issue.
Membership cancellation and refund arrangements may vary depending on the membership product and subscription terms presented at the time of purchase.
Where applicable, you may cancel a recurring membership in accordance with the cancellation instructions provided with your membership.
Cancellation of a recurring subscription does not necessarily provide a refund for a billing period that has already started.
To request a refund or discuss a cancellation, please contact:
Email: hello@digitalmarketing.com
Phone: +44 7890 123 456
Please include your name, order or booking details where available, and the reason for your request.
We will review requests in accordance with the terms applicable to the relevant product or service and applicable consumer law.
Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection law.
Where applicable, statutory rights relating to refunds, cancellations, faulty goods, digital content or services remain unaffected.
We may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
For questions about refunds, cancellations or rescheduling, please contact:
Digital 8 Marketing
Email: hello@digitalmarketing.com
Phone: +44 7890 123 456
Location: London, UK
